Privacy Policy
Effective Date: May 2025

​Shaggy to Snazzy Dog Grooming (“we,” “our,” “us”) is committed to safeguarding the privacy of our clients and ensuring that all personal information is handled in accordance with applicable privacy laws in New Zealand. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

2. Information We Collect

We may collect the following categories of personal information:

• Client Information: Name, phone number, email address, and payment information.

• Pet Information: Pet name, breed, age, health information, and grooming history.

• Website Usage Information: IP address, browser type and pages visited

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3. Purpose of Collection and Use

Your personal information is collected and used for the following purposes:

• To schedule, confirm, and manage grooming appointments.

• To provide tailored and safe grooming services.

• To contact you regarding bookings, reminders, updates, or emergencies.

• To process payments and maintain business records.

• To comply with legal, regulatory, or insurance obligations.

• To share photos of your pet for promotional purposes, only where consent has been given.

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4. Storage and Security

• Personal data is stored securely, whether in digital or physical format.

• Access to information is restricted to authorised personnel only.

• We implement appropriate measures to prevent loss, misuse, or unauthorised access.

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5. Disclosure of Information

We will not sell, trade, or rent your personal information to third parties. Information may only be disclosed:

• To veterinary professionals in the event of an emergency.

• Where required by law, regulation, or legal proceedings.

• With your explicit consent, such as for promotional or marketing use.

6. Client Rights

As a client, you have the right to:

• Request access to the personal information we hold about you.

• Request correction or updating of your personal information.

• Withdraw consent for promotional use of photographs at any time.

• Request the deletion of your personal data, subject to our legal obligations.

7. Data Retention

We retain client records for a period of up to seven (7) years, in compliance with business and insurance requirements. After this retention period, all records will be securely destroyed or deleted.